4. Right of withdrawal

You have a 30-day right of withdrawal when you shop with us.

The right of withdrawal expires 30 days after the day you;

• Received your item
• You will receive the last item delivered if your order contains in-stock items and pre-orders.

You must notify us within 30 days of receipt that you wish to cancel your purchase. The notification must be given by contacting customer service at info@luciacare.com. Remember to provide your order number. In your notice, you must make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our Standard Cancellation Form, which you'll find at the bottom of these terms.

You cannot cancel your order by simply refusing to accept the item or by not picking it up at the parcel shop without simultaneously providing us with clear notification of this. 

The following types of goods are exempt from the right of withdrawal:

1. Delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene where the seal has been broken after delivery,

4.1. Returns

You must return your goods to us without undue delay and no later than 14 days after you have informed us that you wish to cancel your purchase.

When returning an item, you are responsible for ensuring it is properly packaged. You bear the risk for the package/items until we receive it. Therefore, keep the postage receipt and any tracking number.

4.2. Condition of the goods when you return them

You are liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words – you can test the goods in the same way as if you were testing them in a physical store.

Goods without seals that have been tried beyond what is described above will be considered used, meaning that if you regret the purchase, you will only receive part or none of the purchase price back, depending on the commercial value of the goods.

4.3. Refund of the purchase price and return of the item

When returning a purchased item due to withdrawal, you must pay the shipping costs yourself.

If you regret your purchase, you will of course get the amount you have paid us back, including delivery costs. However, this does not apply in the following cases:

• If you have purchased multiple items together in one order and only regret part of your purchase, we will not refund the shipping costs.

In the event of a depreciation for which you are liable, this will be deducted from the purchase price. If you return the purchased item in case of regret, you will have to bear the costs for this yourself.

We will refund your payment within 14 days of the date we receive your returned item(s). We will issue such a refund using the same payment method you used for the purchase.

If you regret your purchase, the item must be sent to:
Lucia Care Lager
European Route 10
8990 Fårup
Denmark

4.4. What should I send back?

You must attach a copy of the order confirmation. The shipment will be faster if you also fill out our Standard Cancellation Form, which you will find below. 

Please note that we do not accept packages sent cash on delivery or by direct contact.