Subscription terms

With a Flex subscription, you get your favorite products delivered every 2 months with 10 % % off. There are no strings attached, and you can pause, skip, switch products, and cancel within My Account.

These terms apply to the Flex subscription and supplement our Terms of business. If there is anything special about the subscription here, it applies in place of the terms and conditions.

1. General information

Lucia Care ApS
Albani Torv 4
5000 Odense
Denmark
VAT number: 42499781

Customer service info@luciacare.com

2. How the Flex subscription works

You create the subscription by selecting „Subscription“ on a product or set and going to the checkout. Your first order is treated as a regular purchase, and then we send the same products every 2 months.

The subscription is linked to your customer account. Under My account, you can always view your products, your price, and the date of the next delivery. We call this the renewal date.

You will receive an order confirmation email every time a new delivery is created.

3. Price and discounts

You receive 10 % discounts on our regular price for the products included in your subscription. The discount is calculated each time you receive delivery based on the price applicable on the renewal date.

The subscription discount does not impose any restrictions. When you create your subscription, you are free to use discount codes, points and other discounts together with the 10 %. Whether a discount also applies to subsequent deliveries is stated in the individual discount.

All prices are in Danish kroner and include VAT.

4. Payment and renewal

You pay with the payment method you choose when you create the subscription. Your card details are stored securely with our payment provider, and Lucia Care does not have access to them.

This is how each delivery works:

On the renewal date, we create your order and reserve the amount on your card.
We pack and send your order.
The amount is increased when the order is shipped.

You only pay for the deliveries that we actually send.

If the payment cannot be processed

If your card has expired or the amount cannot be reserved, we will not process the order. You will receive a notification via email that the delivery is awaiting a valid card.

You update your card in My Account. Once done, we process the order and send it to you. Your subscription then continues as normal.

5. Delivery

We ship with GLS. Shipping prices and estimated delivery time follow our Terms of business. In Denmark, delivery to GLS Pakkeshop is always free.

You can change the delivery address in My Account. The change will take effect from the next delivery that has not yet been created.

If a product in your subscription expires or is out of stock for an extended period of time, we will contact you. You can then choose another product, skip the delivery, or cancel.

6. Pause, skip, change and termination

You decide yourself about your subscription under My Account. There is no commitment and no fee.

Skip over: The next delivery is postponed, and the subsequent one comes 2 months later.
Moving delivery: You choose a new date for the next delivery.
Pause: Nothing will be sent until you reactivate the subscription.
Change product: You are replacing or adding products from the next delivery.
Dismissal: The subscription stops and no more deliveries are sent.

Deadline: Changes and cancellation must be made within the renewal date. On the renewal date, the order is created and the amount is reserved. An order that has already been created is sent as scheduled.

You cancel from the same place where you created the subscription: under My Account. You can also write to info@luciacare.com. We confirm the termination by email.

We can even terminate the subscription with at least 30 days’ notice, for example if we stop offering the Flex subscription.

7. Right of withdrawal

You can cancel the subscription agreement itself within 30 days after you have received your first delivery. If you cancel, the subscription will be terminated and you will receive a refund for the returned items in accordance with the terms of the trading conditions.

Each delivery is also a purchase that you can cancel within 30 days of receipt. Returns, condition of the item, and refund follow the terms of trade.

Sealed items cannot be returned for hygiene reasons if the seal has been broken.

You regret using the cancellation feature under My Account or by writing to info@luciacare.com with your order number.

8. Complaint

You have a 24-month warranty on all the items in your subscription. How to file a claim is described in the the terms of trade.

9. Price changes and changes to terms and conditions

If we change the price of a product in your subscription, you will receive a notification by email at least 30 days in advance. The new price will apply from the first delivery after the notification, and you can always cancel before then.

If we change these terms and conditions, we will also notify you at least 30 days in advance. The new terms and conditions do not apply to deliveries that have already been made.

10. Personal data

To deliver your subscription, we store your contact information, your products, your renewal date, and your order history. Payment information is stored only with our payment provider. Read more in our Privacy Policy.

11. Complaint procedure

If you have any questions or a complaint, please write to info@luciacare.com. If we do not find a solution together, you can file a complaint with the Center for Complaint Resolution, Nævnenes Hus, Toldboden 2, 8800 Viborg, as described in the terms of trade.